Sunday, June 23, 2019

The Way Things Are

I often look at businesses and what they do and think, why can’t they just be better? Why not ask if I want a receipt before printing one out? Why don’t all grocery stores have self-checkout lines? How come waiters at restaurants ask if I need something while I’m in the middle of a sentence?

I don’t know why, so I ask. Cashiers say the receipts come out automatically. Grocery store managers say they may change, but not right now. Servers tell me that’s the way it is, they were trained to be bothersome, although they would never say it that way.

Where can we be better? What’s stopping us? Eventually, the old companies will die out and the new ones will start up. Companies like Netflix and Amazon will keep going until they decide, “that’s the way things are.”

Once a company or a person decides that change is no longer required or advantageous, then the beginning of the end is upon them.